What is your Return/Exchange policy
Although most luxury skincare companies do not accept returns mainly due to the inability to assure how the products were handled / stored after leaving the premises, SKINOLOGIC will accept returned items that answer to the following conditions:
NEW/ UN-OPENED/ UN-USED PRODUCTS
If you had a change of heart and decide you want to return brand new / unused and unopened products, you can return products based on the following conditions:
The purchase was made on: www.skinologic.com OR over the phone directly from the SKINOLOGIC corporate / brand office. We, as corporate, can only handle returns / exchanges if we have all the transaction details, were paid directly for the goods, and thus have access to reverse the transaction.
If you purchased the products at an independent / 3rd party owned and operated retail location or authorized reseller, to resolve any transaction issues / exchanges / or returns, please contact the specific point of sale where you purchased the goods, as each point of sale has its own return policies as established by its ownership team. We can assist with any product related questions or usage issues if needed – simply call our offices, just please be aware that the retail stores are separate independent business entities and resolutions with regards to purchases and in store experiences will/must be handled at the retail level. (NOTE: SKINOLOGIC Corporate does not engage in brick & mortar retail (ONLY direct retail via our online website/or by phone.)
- The items must arrive back to SKINOLOGIC offices within 14 days from the date the transaction was made in order to be returned or exchanged. Items must be accompanied by the original receipt and a letter explaining the reason for the return/exchange. The items must arrive back in its original form, namely, in its original package, sealed and unopened/unused in order to be returned or exchanged. Customer is responsible for any additional shipping costs on exchanged items.
- A 15% restocking fee will be applied for each returned item.
All refunds will be credited to the card used to make the original purchase. Please allow one or two billing cycles for the credit to appear on your statement.